Course Materials Refunds
The last day to return physical textbooks is Friday September 24th, 2021.
The last day to purchase physical textbooks is Friday, October 8, 2021 before they are returned to the publisher.
What course materials are eligible for a refund?
All digital course materials provided by the Bookstore are FINAL SALE
All course packs (both digital and physical) are FINAL SALE due to copyright laws

If you purchased an eTextbook from VitalSource, please refer to their return policy below
Textbooks must be in mint condition: NO writing, highlighting, scratched covers, or bent corners
Textbooks that are shrink-wrapped must remain unopened

If you made an online order for physical textbooks and would like to request a refund, please follow the steps below:
Note: Damaged items will not be accepted and returned to customer (additional shipping charges may apply).

Email your return request to eshop@sfu.ca
Indicate "Return Request: Order #" in the subject line
An associate will verify that your textbook(s) are eligible to be returned

Once they have been deemed eligible, a return shipping label will be sent to your email address
Please follow the instructions listed on the return label and send it via your nearest post office
Once your package has been received, we will process your refund

The SFU Bookstore will accept returns as long as Canada Post or your preferred courier receives the package by the course materials return deadline.
VitalSource Return Policy
In order to obtain a refund for a VitalSource title, please consult their respective refund policy below:
You have 14 calendar days to return an item from the date you purchased it
You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook
You have not previously returned the same eTextbook from a prior purchase
You are not returning an eBook from one of the publishers in their Return Policy Exceptions
You have not returned a total of 3 or more eTextbooks in the past 90 days across all of your VitalSource Accounts
You can find a more detailed summary of their policy here

Please contact VitalSource directly in order to obtain a refund.
General Retail/Non-textbook Returns Made Easy
We are currently offering FREE RETURNS within Canada!
If you are not satisfied with your online order, here's how to get a refund:
​​​Simply email us with your order number and the reason for your return, and we will email you a return label.

1. Email your return request to retail@sfu.ca
2. Indicate "Return Request: Order #XXXX" in the subject line
3. You will receive a return shipping label
4. Make sure to include the original packing slip inside your return package
5. Follow the instructions listed on the return label and send it via your nearest post office
6. Once your package has been received, we will process your refund
 
The SFU Spirit Shop will accept returned merchandise as long as Canada Post or your preferred courier receives the package within 10 business days from when the package was delivered.
 
Please note the following conditions:

Lab supplies, including molecular kits, are final sale
Calculators are final sale
Clearance and Sale items are final sale
Clothes must be unworn and unwashed, with manufacturer labels intact
Damaged items will not be accepted and will be returned to the customer (additional shipping charges may apply)