The last day to return physical textbooks is Friday September 24th, 2021.
The last day to purchase physical textbooks is Friday, October 8, 2021 before they are returned to the publisher.
What course materials are eligible for a refund?
All digital course materials provided by the Bookstore are FINAL SALE
All course packs (both digital and physical) are FINAL SALE due to copyright laws
If you purchased an eTextbook from VitalSource, please refer to their return policy below
Textbooks must be in mint condition: NO writing, highlighting, scratched covers, or bent corners
Textbooks that are shrink-wrapped must remain unopened
If you made an online order for physical textbooks and would like to request a refund, please follow the steps below:
Note: Damaged items will not be accepted and returned to customer (additional shipping charges may apply).
Email your return request to firstname.lastname@example.org
Indicate "Return Request: Order #" in the subject line
An associate will verify that your textbook(s) are eligible to be returned
Once they have been deemed eligible, a return shipping label will be sent to your email address
Please follow the instructions listed on the return label and send it via your nearest post office
Once your package has been received, we will process your refund
The SFU Bookstore will accept returns as long as Canada Post or your preferred courier receives the package by the course materials return deadline.