Pickup and Shipping Information

Pickup In-Store at Cashiers

We offer a complimentary pickup option located at the Cashiers. During online web checkout, select IN-STORE PICKUP.
You will be receiving two automatic system generated emails
      1. Order Confirmation 
      2. Receipt / Invoice
Once you've received the second email with your receipt/invoice, please bring any form of picture ID to the SFU Bookstore during store hours and speak to a Cashier. We're located in the 2000 level of Maggie Benston Centre at the Burnaby campus.

Shipping Rates and Times

WE SHIP VIA CANADA POST, AND IF THERE ARE ANY LABOUR DISPUTE DISRUPTIONS WITH CANADA POST, WE WILL BE USING ALTERNATE SHIPPING METHODS (FOR EXAMPLE, FEDEX) TO ENSURE A SEAMLESS DELIVERY EXPERIENCE
Shipping Rates starting at:
Destination Rate Time
Pick up SFU Bookstore Free                     1-2 Business Days
BC                                          $17  CAD**  3-5 Business Days
Canada                                 $34  CAD** 3-5 Business Days
USA                                       $45  CAD**  7-10 Business Days
International $100  CAD** 7-10 Business Days 

**estimate only, may require additional shipping surcharges.

Standard Shipping
1. We offer free returns for Canadian addresses. Please find return policy here.
2. USA and International destinations may take longer due to customs clearance. USA & Internatonal shipments will incur a 10% restocking fee for returns and prices do not include tax.
3. Shipments over $125 require a signature from the recipient to complete the delivery.
4. Orders are processed during operating hours, excluding holidays.

Priority Shipping
Priority shipping is available.  Please email us at eshop@sfu.ca for a shipping quote before placing your order.

Multiple Shipments
In an effort to fulfill orders in a timely manner, your order may arrive in multiple shipments, in the case where items are on back order. You will only be charged shipping once regardless of how many shipments are needed to complete the order.

Shipping to PO Boxes
Delivery to PO Boxes is only available with Canada Post, not FedEx.

International Orders
USA and International destinations may take longer due to customs clearance. USA & Internatonal shipments will incur a 10% restocking fee for returns and prices do not include tax. Please email us at eshop@sfu.ca for a shipping quote before placing your order.

Please note:
Shipping rates are subject to change without notice.
Shipping rates may require additional shipping surcharges (eg. remote locations, bulky parcels).  A quote will be provided via email.
Shipping rates do not include applicable taxes.
Shipping times are estimates and delivery dates cannot be guaranteed.
Shipping charges are non-refundable.

Canada Post is working hard to stay safe and deliver your mail and parcels.  Please click here for the latest updates on Canada Post's response to COVID-19.  Thank you for your patience.

Returns

To find out how to return your online order, please click here  

 Surrey Pop Up Store Pick Up (Located Surrey Document Solution - Room 2590)

About Surrey Pop Up Store

What you need to know:
Online orders are processed Monday to Friday, 10am-4:30pm. If your items are out of stock please allow for additional time for your order to be ready. We will email you to let you know if your item is out of stock. We ship orders to the Surrey Pop Up store located at Surrey Document Solution office at the Mezzanine level Room 2590 on Tuesday. Your items will be ready for pick up Tuesday afternoon or the next day. We no longer supply plastic bags for our online order pick ups. Please let us know if you'd like us to add a paper bag for your order for 25 cents.
   These are three steps:
     1. Place your order online at https://shop.sfu.ca/ and select Pick Up at checkout- in the note field put Surrey Pick up.
    2. When your order is ready, you will receive an email letting you know the order is ready for pick up. 
    3. All orders are shipped to Surrey on a Tuesday.  Please wait until Tuesday afternoon or the next day to pick up. 
Surrey Pop Up Store Pick Up FAQs:
Where is the SFU Spirit Shop Pop Up store in Surrey?
The SFU Spirit Pop Up Store is located in Document Solutions Surrey Central City Mezzanine (Room 2590)                                               250-13450 102 Ave. Surrey BC V3T 0A3
How does it work?
After placing your online order, select Pick Up from the delivery options.  In the Note Field put Surrey pick up. You will receive an email when your order is ready.  The shipments to the Surrey Pop Up store are sent on Tuesdays.  Your order will be ready for pick up Tuesday afternoon or the next day.
Is there a charge for Surrey Pop Up Store pick up?
No, This is a free service.
My order was missing an item or I didn't get the right item I ordered.
Please contact us at eshop@sfu.ca. Please note, your order may be split into multiple pick ups if some items are out of stock. You will be emailed if this is the case.
Have more questions?
Please contact us at eshop@sfu.ca.