Fall/September 2026 term Course Materials are available in-store and online starting Thursday August 13, 2026.
We understand that you may need to add or drop a course.  Therefore, the extended refund and exchange period begins from this date, until the last day for refunds. The last day to refund physical textbooks is Friday September 25, 2026.  
Physical Course Materials purchased after this date are Final Sale/No Refunds/No Returns.

If you are returning or exchanging physical textbooks:
     You must have your original receipt
     Physical Textbooks must be in mint condition (No writing, highlighting, scratched covers, or bent corners)
     Physical Textbooks that are shrink-wrapped must remain shrink-wrapped, and the plastic wrap unbroken/unopened

If you made an online order for physical textbooks and would like to request a refund or exchange, please follow the steps below:
     1.  Email your return request to eshop@sfu.ca
     2.  Indicate "Return Request: Order #" in the subject line
     3.  An associate will verify that your textbook(s) are eligible to be returned.
     4.  Once they have been deemed eligible, a return shipping label will be sent to your email address
     5.  Please follow the instructions listed on the return label and send it via your nearest post office
     6.  Once your package has been received, we will process your refund
Note: Damaged items will not be accepted and are returned to the customer (additional shipping charges may apply).

The following items are final sale and are not eligible for a refund.
     All digital course materials (eg. eBooks) provided by the Bookstore are final sale
     All course packs (both digital and physical) are final sale due to copyright laws
     iClickers (both digital and physical) are final sale
     Prepay items are final sale (non-cancellable and non-returnable​​​​​​)
     Shipping costs are non-refundable.

The SFU Bookstore will accept returns as long as Canada Post or your preferred courier receives the package by the course materials return deadline.

We will accept returns and exchanges within two weeks from the date of purchase with a valid receipt/invoice.

For online orders,​
Simply email us with your order number and the reason for your return or exchange, and we will email you a return label.
     1.  Email your return request to eshop@sfu.ca
     2.  Indicate "Return Request: Order #XXXXXXXX" in the subject line
     3.  You will receive a return shipping label
     4.  Make sure to include the original packing slip inside your return package
     5.  Follow the instructions listed on the return label and send it via your nearest post office
     6.  Once your package has been received, we will process your refund
(We will accept returned merchandise as long as Canada Post or your preferred courier receives the package within 10 business days from when the package was delivered.)  Shipping costs are non-refundable.

For in-store purchases and online orders,
     1.  Please note that Personalized Grad Bears, calculators, lab supplies (lab coats, goggles), technology items (incl. MFA Hardware Token), all Gift Cards in-store and online, and clearance items are all final sale. Shipping costs are non-refundable.
     2.  For regular non-clearance merchandise, we will accept returns within two weeks from the date of purchase with a valid receipt/invoice
     3.  Clothing must be unwashed/unworn and with the manufacturer labels intact and tags on